Terms and Conditions for Landscaping Blackfriars
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Blackfriars and apply to all quotations, bookings, and work carried out for domestic or commercial clients. By making a booking, confirming a quotation, or allowing work to proceed, you agree to these terms. Please read them carefully before instructing any Blackfriars landscaping service or related outdoor works.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the client” refers to the person or business requesting the works. These terms are intended to be fair and transparent, and they should be read together with any written quotation, scope of works, or agreed variation. Where a separate written agreement exists, it will take priority only to the extent that it clearly conflicts with these terms.
We reserve the right to amend these terms from time to time. Any updated version will apply to new bookings and, where appropriate, to ongoing works after reasonable notice has been given. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force so far as the law allows. Nothing in these terms affects your statutory rights as a consumer.
1. Booking Process
The booking process for landscaping in Blackfriars generally begins with an enquiry and an initial review of the proposed works. We may ask for photographs, measurements, access details, or other relevant information to help us prepare an accurate quotation. In some cases, a site visit may be necessary before a final price can be confirmed. Any quotation provided will usually be based on the information available at the time and may be subject to adjustment if the scope changes.Once you accept a quotation, we may request a written confirmation by email, message, or signed acceptance. A booking is only considered secured when we have confirmed it in writing and, where required, any deposit has been received. If the project involves multiple stages, we may confirm dates for each stage separately. The client must ensure that all instructions are clear, accurate, and complete before work begins.
During the booking process for a landscape gardening Blackfriars project, you are responsible for ensuring that we have suitable access to the property, utility information where relevant, and any permissions needed to complete the work. This includes letting us know about locked gates, restricted parking, fragile surfaces, underground services, or any other site-specific issues. Delays caused by incomplete information, blocked access, or unavailability of the site may result in additional charges or rescheduling.
2. Pricing, Payments, and Variations
All prices are given in pounds sterling unless stated otherwise. Quotes may be fixed-price or estimate-based depending on the nature of the work. A fixed-price quote applies only to the specific scope described in writing. If the client requests additional work, alterations, or upgrades, these will be treated as variations and may be charged separately. Any variation agreed verbally or in writing becomes part of the contract once accepted by both sides.Unless otherwise agreed, payment terms will be set out in the quotation or invoice. For smaller landscaping services, full payment may be due on completion. For larger projects, we may require a deposit, stage payments, or interim invoices linked to progress. Deposits are usually non-refundable once materials have been ordered, labour has been scheduled, or preparatory costs have been incurred, except where required by law.
Late payments may be subject to interest and recovery costs permitted under applicable law. We reserve the right to pause work, withhold completion, or suspend future bookings if invoices remain unpaid after the due date. Ownership of any supplied materials may remain with us until full payment is received, where lawful. You agree to pay for any reasonable costs incurred in recovering overdue amounts, including administrative and legal expenses where recoverable.
3. Cancellations, Postponements, and Rescheduling
You may cancel or postpone a booking by giving reasonable notice. The amount of notice required may depend on the scale of the project, the level of preparation already completed, and whether materials or subcontractors have been arranged. If you cancel after work has been scheduled, we may retain part or all of any deposit to cover losses, committed costs, or administration. This is particularly relevant for bespoke Blackfriars landscaping works requiring advance procurement.If you request rescheduling, we will try to offer a new date, but we cannot guarantee availability. Changes to the schedule may affect pricing if labour, material costs, or site conditions have changed. We may also need to adjust timeframes because of weather, supplier delays, staff illness, or other events outside our control. If we have already begun work and you ask us to stop, you will be charged for work completed, materials supplied, and any unavoidable cancellation costs.
We may cancel or postpone a booking where access is unsafe, the site is unsuitable, instructions are unclear, payment terms are not met, or circumstances beyond our control prevent us from carrying out the work. In such cases, we will aim to notify you as soon as reasonably practicable. Where possible, we will offer an alternative date. We will not be liable for inconvenience arising from lawful cancellation where the issue is outside our reasonable control.
4. Client Responsibilities
The client must ensure the property is available on the agreed date and that any necessary consents, permissions, or approvals have been obtained before work starts. This includes permissions from landlords, managing agents, freeholders, neighbours, or local authorities where applicable. You must also make us aware of any protected trees, underground services, hidden structures, or other hazards that may affect the works. Failure to do so may lead to delay, additional charges, or damage for which we are not responsible.For all Blackfriars garden design and landscaping projects, you are responsible for removing or securing personal belongings, garden ornaments, fragile fittings, and valuable items from the work area unless we have expressly agreed in writing to do this. Pets and children should be kept away from the site while work is in progress. We may refuse to continue if conditions are unsafe or if site use interferes with the proper completion of the service.
You agree to inspect the work promptly upon completion and raise any concerns within a reasonable time. If defects or omissions are reported, we may inspect the issue and, where appropriate, return to rectify it. However, issues caused by misuse, lack of maintenance, normal wear and tear, extreme weather, or third-party interference are not covered unless separately agreed. Ongoing maintenance remains your responsibility unless maintenance services have been contracted.
5. Waste Handling and Environmental Compliance
We carry out waste handling in line with applicable UK environmental and waste regulations. Green waste, soil, rubble, timber, metal, packaging, and other materials generated by the works will be handled responsibly and, where possible, sorted for reuse or recycling. We may use licensed waste carriers and approved disposal facilities where required. The client acknowledges that some materials may need to be removed from site as part of the service unless a different arrangement has been agreed in writing.If the quotation includes waste removal, the amount quoted will be based on the expected volume and type of waste described at the time of booking. Unexpected waste, such as concealed rubbish, contaminated soil, asbestos, invasive plant material, or heavy builders’ debris, may incur additional charges and may require specialist handling. We will not knowingly breach waste regulations, and we may stop work if we discover material that cannot be lawfully handled under the agreed scope. Any required specialist testing or disposal will be charged separately unless expressly included.
You must not ask us to dispose of hazardous, prohibited, or incorrectly described waste in a manner that would breach the law. Where the client supplies materials or requests removal of third-party waste, you are responsible for confirming that such items are lawful to remove. We accept no responsibility for hidden contamination or unlawful waste classifications not disclosed before the works begin. All waste-related services are subject to compliance with current UK rules, and we may refuse instructions that conflict with them.
6. Quality of Work and Liability
We will carry out the services with reasonable care and skill, using suitable materials and methods for the agreed purpose. Any timetable given is an estimate unless stated otherwise. Natural materials such as timber, stone, turf, and planting stock may vary in appearance, size, and performance, and such variation is not usually a defect. Planting success can depend on soil quality, weather, watering, aftercare, and seasonal conditions, which may be outside our control.Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. We are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, or damage caused by circumstances outside our reasonable control.
If any part of the works is damaged by third parties, adverse weather, ground movement, utility failure, subsidence, or misuse after completion, we will not be responsible unless the damage was caused by our negligence. Where we are found liable, our total liability will generally be limited to the amount paid or payable for the specific work giving rise to the claim, subject always to applicable law. Nothing in these terms prevents you from exercising any non-excludable statutory rights.
7. Variations, Delays, and Force Majeure
From time to time, it may be necessary to make reasonable changes to the agreed scope due to hidden site conditions, material availability, weather, or customer requests. Any significant variation should be agreed before it is carried out, and it may affect the final price and completion date. We will use reasonable efforts to explain the impact of any proposed changes before proceeding with them.We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe weather, fire, flood, transport disruption, labour shortages, supplier failures, power outages, accidents, or legal restrictions. If such an event occurs, we will take reasonable steps to resume work as soon as practicable. If the delay is prolonged, either party may discuss a revised schedule or, where appropriate, terminate the affected part of the contract on fair terms.
8. Governing Law and Jurisdiction
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, although if you live in Scotland or Northern Ireland, you may also benefit from mandatory consumer protections and local court rights that cannot be excluded by contract. If any disagreement arises, both parties should first try to resolve it in good faith before starting formal proceedings.9. General Provisions
Any failure by us to enforce a right under these terms on one occasion does not mean that the right is waived for the future. You may not assign or transfer your rights under the contract without our written consent, unless required by law. We may assign our rights where this does not materially affect your position. Any notice under these terms should be given in writing unless otherwise agreed.These terms, together with the quotation and any written variations, form the entire agreement between the parties concerning the services. No statement made outside the written agreement will be binding unless confirmed in writing. If a dispute arises over interpretation, the wording that most closely reflects the parties’ original intentions and the requirements of law will apply. These provisions are designed to support a clear and fair landscaping Blackfriars service relationship.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of them, you should not instruct the works to proceed. For avoidance of doubt, these terms apply to landscaping, garden makeovers, planting, hard landscaping, turfing, and related outdoor services unless a different written agreement states otherwise.
